Miriki DIGITAL SELF-SERVICE

Give customers control without making them work for it.

One experience for account management, billing, service changes, requests, support and notifications across web and mobile.

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Welcome back

Your account

Bill$82.40Auto-pay on
PlanUnlimited5G + roaming
Mobile Home broadband Add a service
CAPABILITIES

Core journeys customers can complete themselves.

Digital onboarding

Registration, identity capture, consent and activation journeys.

Profile & account

Contact details, preferences, security settings and account relationships.

Billing & payments

Bills, balances, payment methods, history and payment actions.

Usage & consumption

Near-real-time usage views, thresholds and simple consumption insights.

Plans & services

View, change, add or remove eligible products, plans and add-ons.

Requests & support

Raise requests, track status, access help and communicate with support.

Notifications

Service, billing, usage and request notifications across digital channels.

Documents

Central access to invoices, agreements, statements and related documents.

AI assistance

Optional conversational help and next-best guidance when the knowledge base is ready.

DESIGN PRINCIPLES

Built around completion, not feature count.

01Low effort — fewer steps, clearer language and predictable actions.
02Responsive by default — journeys work cleanly across mobile and desktop.
03Integration friendly — designed to sit above billing, CRM, identity, payment and service platforms.
04Progressive capability — start with priority journeys and expand without redesigning the whole experience.
PRODUCT DEMO

See how the experience could work for your customers.

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