TELECOM & MEDIA
Digital customer experience across the telecom lifecycle.
Create simpler customer journeys across onboarding, account management, usage, billing, payment, orders, service changes and support — while integrating with the BSS and operational platforms already in place.
Onboarding
Registration, identity, account setup and service activation journeys.
Billing & payments
Clear bills, balances, payment methods and payment history.
Service management
Plans, add-ons, service changes, orders and lifecycle actions.
Digital care
Tickets, chat, troubleshooting, notifications and assisted escalation.
BSS-AWARE
A digital layer that respects system ownership.
MiRiKi focuses on customer experience and integration across CRM, product catalogue, order management, billing, charging, payment, ticketing and identity systems.
ChannelsWeb / App
Customer interaction.
ExperienceMiRiKi
Journey and orchestration.
BSSCRM / OM / Billing
Core records and transactions.
Network & ecosystemProvisioning / Care
Execution and support.